Fine Tuning Treatments
How do make a booking?
Select your treatment from Fine Tuning Treatments and send your chosen date and time through to us, along with any other information or requirements that you may have. Once we have agreed your treatment date and time we will begin to personally process your booking. You will receive a text message or email with your booking confirmation.
Occasionally, we request full payment to secure your booking. Otherwise, you can pay cash or card on the day.
24 hours before your arrival, we will we will confirm everything with you and just check that you are healthy and well.
I use Bramley Organic Skincare and Weleda products for your treatments, If you have sensitive skin or any allergies, please let us know on your booking and consultation forms.
Can anyone have therapies/treatments?
Everyone can have a treatment, however some therapies are not advisable if you have a medical condition. We can provide you with information regarding the medical conditions that are avoided these include, acute epilepsy, contagious deseases and disorders, and during cancer treatment. Also some medication needs to be discusses for your treatments. If you or one of your guests is pregnant, we cannot provide our massage service in the first trimester (12WKS). If you are pregnant we are pregnancy massage qualified, please advise FTT on your stage of pregnancy and we will let you know whether massage can be offered. Anna will nconduct a consultaion with you to discuss any matters of concern.
We also advise that you do not drink any alcohol prior to any of the therapies as this can have serious side-effects.
FTT Therapists reserve the right to refuse to treat a client or guest if they feel that a condition is contra-indicated to their therapy.
Payment Terms
For Treatments with Anna in Southbourne Bournemouth
By booking an appointment, you agree to the following terms and conditions regarding cancellations and missed appointments:
Cancellation Policy: Cancellations made within 48 hours of the appointment will incur a charge of 50% of the treatment fee. Cancellations made within 24 hours of the appointment will incur a charge of 75% of the treatment fee. No-shows (failure to attend without prior notice) will be charged 100% of the treatment fee.
Rescheduling: If you need to reschedule your appointment, please do so as early as possible to avoid cancellation fees.
Late Arrivals: If you arrive late, your session may be shortened to avoid disrupting other bookings, but the full treatment fee will still apply.
Payment & Refunds: Cancellation fees will be charged to the payment method on file or must be settled before booking another appointment. No refunds will be issued for missed appointments or late cancellations.
Health & Safety: Please inform me of any medical conditions, injuries, or pregnancy before your treatment. If you are unwell, please reschedule at least 48 hours in advance where possible.
Right to Refuse Service: I reserve the right to refuse treatment if a client arrives under the influence of alcohol or drugs, behaves inappropriately, or has a condition that makes treatment unsafe. Cancellation fees will still apply.
For event bookings, Payment in full is required to secure your treatment booking. You can pay via PayPal, debit card and credit card through our secure online Quickbooks payment site. Once we receive payment and have allocated a therapist/s, your booking is secured.
48 hours prior to the booking, we will confirm your treatment requests, check you are "fit and well", and finalise details.
Please check your Quickbooks invoice before you pay so that the time, date and treatment/s is correct. Once you are happy and have paid for your booking/s, treaments are non refundable or transferable.
Our therapists do not accept payment on the day of the event. We aim to be as accommodating and flexible with your needs and requests for your bookings and kindly ask for your understanding and co-operation along the way.
Therapist Cancellations
If any therapist is unable to perform his/her full engagement due to sickness, injury or any other reason then FTT will use all reasonable endeavours to fulfil its obligation by providing an alternative Freelance Therapist/s. This may involve the client/guests changing their treatment choice depending on the replacement therapist’s skills. If an alternative treatment is provided, no refund will be given on that treatment. Should any part of the engagement not be fulfilled in its entirety, FTT will deduct on a pro-rata basis the cost of the unfulfilled aspect of the booking.
If an unforeseen event beyond our control (force majure) does occur, FTT agrees to notify the client as soon as practical and FTT has the right to cancel the booking with full refund or reschedule.
Guest Cancellation Policies for Events and On Location Bookings
Cancellations made with 14 days notice or more – 100% refund
Cancellations made with less than 14 days notice – 50% refund
Cancellations made with les than 7 days notice - 20% refund
Cancellations made with less than 24 hours notice – 0% refund
In these difficult times, we understand that guests may be in a situation with Covid and we ask that your booking is issued with a 20% gift voucher and not refunded.
Gift Vouchers
We do not offer refunds for gift vouchers, and the above cancellation policy is the same.
Gift Vochers must be used withing the 6 month expiry date. No offers or extensions will be made available.
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